Our obligation to customers is to provide fair treatment at all times. We do this by keeping to our following commitments:

  • Truthful and open at all times
  • Honour promises we make
  • Understand your circumstances and needs
  • Discuss with you your options in a clear and concise way
  • Give correct information to allow informed decisions
  • Keep records of communications and transactions
  • Appreciate that we educate as well as advise

Should you find that we haven’t delivered the service that you expected, please let us know as soon as possible so we can rectify this.